FAQ

Frequently Asked Questions

Welcome to the EachBuzz FAQ page. Below you'll find answers to our most common customer questions. If you don't see what you need, feel free to reach out directly.

1. How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, transit generally takes 6–12 business days, so most customers can expect their order within 7–14 business days total, depending on destination. Every order comes with tracking, sent to you by email once it ships.

2. Is shipping free?
Yes, we provide complimentary standard shipping on all orders to the United States, United Kingdom, and Australia.

3. Where does EachBuzz operate from, and where are orders shipped from?
EachBuzz is based in Columbus, Ohio. We work with international fulfillment partners and warehouses, so your package may ship from a different location than our business address. Right now we serve customers in the US, UK, and Australia, with more regions planned down the road.

4. My item arrived damaged or defective, what do I do?
Reach out within 48 hours of delivery with photos and a short explanation of the problem, and we'll take care of a replacement or refund. In these cases, we also cover the cost of return shipping.

5. Can I cancel an order after placing it?
As long as it hasn't shipped yet, yes. Once it's shipped, cancellation isn't possible, but you can return it after it arrives following our normal return steps.

6. What's your return policy?
You have 30 days from delivery to request a return. Items need to be unused, undamaged, and in their original packaging, along with proof of purchase. Just email us with your order number and reason for the return, and we'll get you a Return Authorization, usually within 1–2 business days. Once authorized, returns need to ship back within 7 days.

7. When will I get refunded after a return?
Once we receive and inspect the returned item, we process the refund within 7 business days to your original payment method.

8. Do you guarantee your products?
Yes, every order is backed by our 30-day satisfaction guarantee, covering refunds or replacements if something isn't right.

9. How do I get in touch with support?
Email us at support@eachbuzz.com. We respond within 24 business hours on working days.

10. Do you ship outside the US, UK, and Australia?
Not yet, we currently only serve those three regions, but we're working on expanding.

11. Is there a physical store?
No, we're online-only, which helps us keep costs down and offer better shipping coverage.

12. Are electrical/lighting products suited to my country's voltage and plug type? (include only if relevant to your products)
Yes, products are configured to match your destination country's standards, including correct plug type and voltage.

13. Can you help me choose the right product?
Definitely, email us with some details about what you're looking for and our team will offer guidance.

14. How do I track my order?
You'll get a tracking number by email once your order ships, and you can also check status on our Track Order page.

Contact Information
Store Name: EachBuzz
Address: 470 W Broad St, Columbus, OH 43215
Email: support@eachbuzz.com
Customer Service Hours: Mon–Fri 9AM–5PM EST, Sat–Sun 11AM–3PM EST
We respond within 24 business hours on working days.