Welcome to the EachBuzz FAQ page. Below you'll find answers to our most common customer questions. If you don't see what you need, feel free to reach out directly.
1. How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, transit generally takes 6–12 business days, so most customers can expect their order within 7–14 business days total. Every order comes with tracking, sent to you by email once it ships.
2. Is shipping free?
Yes. Standard shipping is free on every order within the United States, with no minimum spend. Express Shipping is available at checkout for a flat $15.00 if you need your order sooner.
3. Where does EachBuzz operate from, and where are orders shipped from?
EachBuzz is based in Columbus, Ohio. We work with international fulfillment partners and warehouses, so your package may ship from a different location than our business address.
4. My item arrived damaged or defective, what do I do?
Reach out within 48 hours of delivery with photos and a short explanation of the problem, and we'll take care of a replacement or refund. In these cases, we also cover the cost of return shipping.
5. Can I cancel an order after placing it?
As long as it hasn't shipped yet, yes. Once it's shipped, cancellation isn't possible, but you can return it after it arrives following our normal return steps.
6. What's your return policy?
You have 30 days from delivery to request a return. Items need to be unused, uninstalled, undamaged, and in their original packaging, along with proof of purchase. Just email us with your order number and reason for the return, and we'll get you a Return Authorization, usually within 1–2 business days. Once authorized, returns need to ship back within 7 days.
7. When will I get refunded after a return?
Once we receive and inspect the returned item, we process the refund within 7 business days to your original payment method.
8. Do you guarantee your products?
Yes, every order is backed by our 30-day satisfaction guarantee, covering refunds or replacements if something isn't right.
9. How do I get in touch with support?
Email us at support@eachbuzz.com. We respond within 24 hours on working days.
10. Do you ship outside the United States?
Not at the moment. We currently serve customers in the US only, though we plan to add more regions in future.
11. Do you ship to P.O. boxes or APO addresses?
No, we need a full street address for delivery, so we're unable to ship to P.O. boxes or to APO, FPO and DPO addresses.
12. Is there a physical store?
No, we're online-only, which helps us keep costs down and offer free shipping.
13. Are your lighting products suited to US voltage and plug types?
Yes, our products are configured for US standards, including the correct plug type and voltage.
14. Do I need an electrician to install a ceiling light?
For any hardwired fixture, we recommend using a qualified electrician. Plug-in lamps and floor lamps need no installation at all.
15. Can you help me choose the right product?
Definitely, email us with some details about what you're looking for and our team will offer guidance.
16. How do I track my order?
You'll get a tracking number by email once your order ships, and you can also check status on our Track Your Order page.
Contact Information
Store Name: EachBuzz
Address: 470 W Broad St #1183, Columbus, OH 43215
Email: support@eachbuzz.com
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM (EST), Saturday–Sunday 11:00 AM–3:00 PM (EST)
We respond within 24 hours on working days.