Refund policy

At EachBuzz, we want you to feel good about every order. If something's not right, here's exactly how returns, cancellations and refunds work.

1. Contact Information

Store Name: EachBuzz
Address: 470 W Broad St #1183, Columbus, OH 43215
Phone: (380) 229-0842
Email: support@eachbuzz.com
Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM (EST), Saturday and Sunday 11:00 AM to 3:00 PM (EST)

2. Return Window

You have 30 days from the date of delivery to request a return. To qualify, the item must be unused, undamaged, in its original packaging, and accompanied by proof of purchase (your order number or receipt). Requests made after the 30-day window are not eligible for a refund.

3. Cancellation Period

You can cancel your order at any time before it ships for a full refund. Orders are processed within 1 to 2 business days, so please email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, and you can return it through the standard return process below instead.

4. How to Start a Return

Email us at support@eachbuzz.com with your order number and the reason for the return. We'll review your request and reply within 1 to 2 business days. If it's approved, you'll receive a Return Authorization with the return address and instructions. Please ship the item within 7 days of receiving approval. Returns sent without a Return Authorization may not be accepted.

5. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery and include photos of the item and packaging. Once we've reviewed it, we'll send you a free replacement or issue a full refund, your choice. You will not pay any shipping costs for damaged, defective or incorrect items.

6. Return Shipping Costs

For damaged, defective or incorrect items, EachBuzz covers all return shipping costs. For change-of-mind returns or items ordered by mistake, the customer is responsible for return shipping costs, and we ask that you use a trackable shipping service. Original shipping charges (such as the $15 Express Shipping fee) are refunded only when the return is due to our error.

7. Restocking Fee

We do not charge a restocking fee. Approved returns receive a refund of the full item price.

8. Refund Method

All refunds are issued to your original payment method (for example, the credit card, debit card or PayPal account used at checkout). We do not issue refunds as cash or to a different payment method.

9. Refund Processing Time

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are processed within 7 business days of inspection. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the funds to appear on your statement.

10. Exchanges

If you'd like a different color, size or product, contact us the same way you would to start a return. Once your return is approved, you can place a new order for the item you'd prefer. Exchanges follow the same eligibility rules as standard returns.

11. Non-Returnable Items

Custom or personalized items cannot be returned. Hygiene products can only be returned if they are still sealed and unused.

12. Your Consumer Rights

Nothing in this policy limits any rights you have under applicable consumer protection laws. This policy works alongside those protections, not in place of them.