At EachBuzz, we want you to feel good about every order. If something's not right, here's exactly how returns and refunds work.

1. Contact Information

Store Name: EachBuzz
Address: 470 W Broad st 1183 Columbus, OH 43215
Email: support@eachbuzz.com
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM (EST) / Saturday–Sunday 11:00 AM–3:00 PM (EST)

Return Window

You have 30 days from the date of delivery to request a return. To qualify, the item needs to be unused, undamaged, in its original packaging, and you'll need to provide proof of purchase (your order number or receipt). Requests made after the 30-day window may not qualify for a refund.

Starting a Return

Email us at supporteachbuzz@gmail.com with your order number and the reason for the return. We'll review the request and get back to you within 1-2 business days. If it's approved, you'll receive a Return Authorization along with instructions on where and how to send the item back. Please ship it within 7 days of getting that approval, and hold off on sending anything back without authorization first, since unauthorized returns may not be accepted.

Shipping & Return Locations

Because our products move through a network of fulfillment partners and warehouses, the address an item ships from and the address it needs to be returned to won't always match our main business address. We'll always confirm the correct return address once your Return Authorization is approved, so there's no guesswork on your end.

Who Pays for Return Shipping

If your item arrived defective, damaged in transit, or isn't what you ordered, let us know within 48 hours of delivery and include photos of the issue. Once we've reviewed it, we'll cover the cost of a replacement or a full refund, with no shipping charges on your end.

If you simply changed your mind or ordered the wrong item, return shipping is on you, and we ask that you ship it with tracking so we can confirm it arrives.

Refunds

Once we receive and inspect your returned item, we'll send you a confirmation email. Refunds go out within 7 business days of that inspection, back to your original payment method. Keep in mind your bank or card issuer may take a few extra days to actually post the funds.

Exchanges

Want a different size, color, or product instead? Reach out to us the same way you'd start a return. Once it's approved, you can place a new order for the item you'd rather have. Exchanges follow the same eligibility rules as standard returns.

Cancellations

Changed your mind before your order ships? Email us and we'll cancel it for a full refund, no questions asked. If it's already shipped, you'll need to wait for delivery and go through the standard return process instead.

Items We Can't Accept Back

A couple of exceptions to the return policy: custom or personalized items, and hygiene products, unless those hygiene items are still sealed and unused.

Your Consumer Rights

Nothing in this policy takes away from any rights you're entitled to under applicable consumer protection laws. This policy is meant to work alongside those protections, not replace them.