Refund Policy

Our Commitment to You

At EachBuzz, we want you to love what you order. If something doesn't work out, this page explains exactly how our returns and refunds process works.

Getting in Touch

Store Name: EachBuzz
Address: 470 W Broad St, Columbus, OH 43215
Email: support@eachbuzz.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST), and Saturday–Sunday, 11:00 AM–3:00 PM (EST)
We aim to reply within 24 business hours on working days.

Where Orders Ship From and Where Returns Go

EachBuzz is based in the US, but we work with international logistics partners and warehouses to fulfill and ship orders. This means the address your package ships from may not match our business address above, and if your return is approved, we may direct you to a different facility to send it back to. We'll always confirm the correct return address once your Return Authorization is approved, so please hold off on shipping anything back to our business address unless our team tells you to.

You Have 30 Days to Return an Item

You can request a return within 30 days of the date your order was delivered. For a return to qualify, the item needs to be unused, undamaged, in its original packaging, and you'll need to include proof of purchase (your order number or receipt works fine). If more than 30 days have passed, we may not be able to offer a refund.

Starting a Return

Send an email to support@eachbuzz.com with your order number and the reason you'd like to return the item. Our team reviews these requests and gets back to you within 1–2 business days. If your return is approved, we'll send you a Return Authorization along with instructions on how and where to ship it. From there, you'll have 7 days to get the item in the mail. Returns that show up without prior authorization may be turned away.

Who Pays for Return Shipping

If something arrives defective, damaged during shipping, or just isn't the item you ordered, let us know within 48 hours of delivery and include photos of the problem. We'll cover the cost of a replacement or full refund in that case, no shipping charge to you. On the other hand, if you simply change your mind or ordered the wrong thing, you'll be responsible for the cost of shipping it back, and the package needs to include tracking.

When You'll Get Your Refund

Once we receive your returned item and inspect it, we'll send you a confirmation email. Refunds go out within 7 business days of that inspection, back to your original payment method. Keep in mind your bank or card provider may take a bit longer to actually post the funds.

Exchanging an Item

Want a different size, color, or product instead? Reach out to our support team. Once your return is approved, you can place a new order for the replacement item. The same eligibility rules that apply to standard returns apply here too.

Cancelling an Order

You can cancel your order for a full refund any time before it ships — just email support@eachbuzz.com to request it. If it's already shipped by the time you reach out, you'll need to wait for delivery and go through the standard return process instead.

What Can't Be Returned

A couple of categories are excluded from returns: custom or personalized items, and hygiene products (unless they're still sealed and unused).

Your Legal Rights

Nothing here takes away from the rights you already have under consumer protection law. If you're shopping from the United States, you're protected under FTC regulations and applicable state consumer protection laws. If you're in the UK, you're covered by the Consumer Rights Act 2015. If you're in Australia, the Australian Consumer Law (ACL) applies to you. These laws give you additional protections when it comes to goods that are faulty or not as described.